Refunds & Cancellations Policy

We strive to provide a fair and transparent experience for all our players. Please review our policy on refunds and cancellations below.

General Policy

All entry fees are non-refundable once a tournament has started. We are not responsible for a player's performance or for any technical issues on the player's end (e.g., poor internet connection, device failure).

Condition for Refund

A full refund of the entry fee will be issued to all registered participants if a scheduled match or tournament is officially cancelled by Loot Lobby for any reason.

How Refunds Are Processed

If a tournament is cancelled, refunds will be processed automatically back to the original payment method used for registration. Please allow 5-7 business days for the refund to reflect in your account.

Contacting Support

If you believe you are eligible for a refund due to a cancelled match and have not received it within the specified timeframe, please contact our support team at webad2120@gmail.com with your transaction details.

Last updated: November 10, 2025